Responsibilities
· Serves as the primary administrator and functional subject matter expert for the enterprise Smartsheet
platform.
· Administers the Smartsheet environment, including user access, licensing, permissions, and platform configuration.
· Develops and maintains platform standards, governance, and best practice.
· Monitors platform utilization and recommends improvements that enhance business value and user
experience.
· Develops governance standards for templates, workspaces, Control Center solution, and platform
administration.
· Maintains the platform roadmap by evaluating business needs, user feedback, and Smartsheet product
enhancements.
· Identifies opportunities improve workflows, automation reporting and platform efficiency.
· Reviews new platform features and recommends enhancements that align with business priorities.
· Partners with business stakeholders, project managers, IT Technology, and
PMO leadership to understand business needs and recommend platform solutions
· Provides functional guidance and consultation regarding Smartsheet capabilities and best practices
· Facilitates discussions to prioritize platform enhancements and resolve user issues.
· Supports enterprise initiatives hat improve project management processes through effective platform utilization.
· Partners with Smartsheet representatives, implementation partners, and technical resources to
support platform enhancements and issue resolution
· Coordinates platform with technical administrators and developers.
· Supports platform upgrades, feature releases, testing , and implementation efforts.
· Monitors vendor support activities and communicates relevant updates to stakeholders.
· Partners with Smartsheet representees, implementing partners, and technical resources to
support platform enhancements and issue resolution
· Coordinates platform configuration activities with technical administrators and developers.
· Supports platform upgrades, feature releases, testing activities and implementation efforts.
· Monitors vendor support activities and communicates relevant updates to stakeholders.
· Develops platform reports, adoption metrics, and operational dashboards.
· Monitors license utilization and provides recommendations for efficient license management.
· Measures platform performance and identifies opportunities for operational improvement.
· Documents platform standards, processes, and best practices
· Supports continuous improvement efforts that enhance platform capabilities and user satisfaction .
· Demonstrates excellent guest service to internal team members.
· Performs other related duties as assigned.