Find jobs
Pricing
Sign in
FIND JOBSPRICINGSIGN INSIGN UP
← Back
PHIL

Pharmacy Technician – Prescription Routing & Claims Support

Salary$42k – $50k
LocationRemote
Work moderemote
Typefull-time
DepartmentOperations - PhilRx
Company size51–200 people
First seen5mo ago
Last seen3d ago
About the role
PHIL is looking for a full-time Pharmacy Technician
Monday through Friday shifts.
About the company
**Company Overview:**Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is revolutionizing prescription access by streamlining how doctors, pharmacies, and patients interact. Through our end-to-end B2B2C platform, we enable affordable, timely, and efficient access to therapies, enhancing patient adherence and improving health outcomes. Our work empowers pharma manufacturers to innovate while delivering best-in-class care experiences across the healthcare ecosystem.
Our mission-driven team is made up of diverse individuals passionate about technology, healthcare, and patient wellbeing. If you’re eager to help transform a legacy industry through smart systems and human-centered solutions, we want to hear from you.
Position Overview: Title: Pharmacy Technician
Location: Remote
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Hours: Monday – Friday, 6:00 am – 7:00 pm MST (flexibility for early and late shifts required)
Compensation: $20–$24/hour (commensurate with experience)
Status: Full-time
Reports To: Operations/Pharmacy Team Leads
Phil is seeking a detail-oriented, self-motivated Pharmacy Technician to join our growing team. You will play a key role in supporting the full prescription lifecycle; including insurance verification, troubleshooting prescription reroutes, and communicating directly with partners and prescribers. This role requires strong decision-making, communication, and multitasking abilities to ensure efficient order resolution and best-in-class patient care.
Primary Responsibilities:
•
Troubleshooting electronic, faxed, and verbal prescriptions via routing to appropriate channels into pharmacy systems
•
Review and update patient insurance using payer portals and phone resources
•
Determining appropriate situations for a prior authorization (PAs) need via payer-specific tools; troubleshoot denials and escalations
•
Utilize reroute best practices for orders falling outside normal workflow, including orders with state changes, insurance exceptions, pharmacy rejections, or failed transfers
•
Navigate operational platforms (e.g., BestRx, Ops Dash, Partner Dash, RelayHealth, etc.) and vendor systems effectively
•
Follow reroute protocols for specific tags including: non-contracted pharmacies, state shipping changes, PP send-backs, transfer not received, and more
•
Proactively document process notes with clear routing details, claim updates, and actions taken
•
Communicate with partner pharmacies, provider offices, and insurance carriers to resolve issues or clarify documentation
•
Collaborate with At-Risk, Partner Management, and PPM teams to escalate or flag orders based on system outages, stock issues, or policy refusals
•
Maintain productivity in the Reroute queue even during extended call hold times (e.g., multitask during insurance calls)
•
Ensure all patient, prescriber, and partner communications are clear, professional, and aligned with Phil’s standards of care
About You:
•
You thrive in a fast-paced, evolving startup environment and remain composed under pressure
•
You’re passionate about helping patients access necessary medications
•
You are tech-savvy, comfortable toggling between multiple software systems and navigating insurance workflows
•
You’re a strong communicator, able to write succinct internal notes and speak clearly with external stakeholders
•
You’re self-driven but collaborative; you seek clarity, ask smart questions, and take initiative
•
You take pride in accuracy and process adherence, especially when rerouting orders or resolving insurance mismatches
Qualifications
•
Pharmacy Technician License in the state of residence(required)
•
PTCB certification (preferred)
•
Minimum 1 year of pharmacy technician experience, preferably in a Specialty, Mail Order, PBM (with Manufacturer and Insurance troubleshooting experience) or Retail setting.
Working Knowledge of
•
Insurance claim rejections (e.g., Reject 50/40, DUR codes, etc.)
•
Prior authorizations, override codes, and split billing scenarios
•
ICD-10 codes and drug classifications
•
FSA/HSA card restrictions and processing nuances
•
Medicaid/Medicare Experience
•
Routing tools and reroute resolution logic
•
Ability to work efficiently and with attention to detail, especially when handling complex re-routes
•
Strong written documentation and case management skills
Why Join Phil
•
Ground-floor opportunity in one of the fastest-growing health-tech startups
•
Help modernize prescription access for real-world impact
•
Competitive compensation and full benefits (medical, dental, vision, etc.)
•
401(k)
•
Hybrid work model after 90 days (in-office collaboration & remote flexibility)
•
Collaborative, mission-driven team culture focused on innovation and patient care
More roles at PHIL
Director of Operational ExcellenceSenior Product Manager - Launch and Client SuccessSenior Marketing ManagerClient Strategy AssociateStaff Pharmacist - Closed Door
Seekless
Product
Find jobsCompaniesPricing
Legal
PrivacyTermsCookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.BUILT WITH CARE