The Global Operations Director – Services is responsible for driving consistent, efficient, and contract-compliant service execution across the global installed base. This role serves as the single point of accountability for global service operational performance, working through regional and functional teams. This entails focuses on standardization of service processes, KPI-driven performance management, operational cost control, parts fulfillment and inventory effectiveness, and disciplined contract execution.
Key Responsibilities:
Strategy Development & Global Operating Model
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Define and own the global services operations strategy, aligned with the business objectives, installed base growth, and long-term services roadmap.
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Translate business and services strategy into a scalable global operating model spanning Field Services, Parts, Logistics, and service execution partners.