Global Business Operations (GBO) is the architect and driver of processes and business services that are critical to the day-to-day performance of our business. We provide a wide array of standardized financial and business services to Diageo’s markets and functions from our global network of centers in Bangalore, Budapest, Bogota and Manila.
As we continue to evolve to meet the expectations of our stakeholders, we want everyone that receives GBO’s services – customers, suppliers, and employees – to choose Diageo because we are easy to work with. We are also determined to ensure that overall ‘GBO Experience’ of all our clients is a positive one – with timely and accurate solutions as well as effective and positive interaction with our teams.
The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centers located in Budapest, Bangalore, Bogotá, and Manila as well as satellite locations such as Belfast, Warsaw, Madrid, Athens and Turin.
We are passionate about making sure these processes are as standardized, smooth, and efficient as possible for our markets and our customers. We feel personally accountable for our debtor’s performance as a business and will make sure we provide our stakeholders with the right information, insight, and capability to drive our Debtors as a Percentage of NSV (and Operating Cash Conversion) hard.
We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.
We offer end-to-end services at a global scale in the following areas:
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Pricing set up to make sure we’re ready to trade
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Managing credit limit and payment term approval processes
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Order capture from customers and between group companies
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Driving order and invoice issue resolution with 3PLs, Sales and Supply
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Collecting cash from customers and group companies
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Managing, validating, and paying promotional invoices
Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role drives Customer satisfaction through service excellence.
Drive On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL.