LocationOffice - Pune - Panchshil Business Park (India)
Work modeon-site
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen15h ago
About the role
P3- Sr Technical Support Consultant for Paragon Patient Accounting team.
Job Profile:
Responsibilities
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Document issues and customer requests, following standard operating procedures and meeting SLAs.
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Explain and demonstrate application issues to product development teams and convey customer
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Develop training content for customers and support team members.
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Write and execute Structured Query Language (SQL)
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Work Revenue Cycle issues, Patient Accounting, and claims.
A successful candidate would possess the following qualities:
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Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
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Solid analytical, research, and time-management skills with great attention to detail.
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Excellent verbal and written skills interacting with development teams and clients.
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Self-driven and a fast learner in a demanding environment.
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Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
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Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
Mandate Experience
Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.
Working Arrangements:
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Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
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Able and willing to work after-hours, on-call and/or holidays