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Fronius
Technical Support Engineer
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Location
Pune
Type
full-time
Company size
5,001–10,000 people
First seen
1w ago
Last seen
6h ago
Job Description
Tasks & Responsibilities:
•
Provide technical support for Solar customer base in the Oceania region.
•
Documentation of support cases with customers according to international standards.
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Follow the defined communications channels and support processes.
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Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
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Coordinate, complete and document support related services in agreement with management.
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Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.
The following additional tasks could arise:
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Participation in national and international projects (e.g. CRM, Contact Center, SOS)
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Participation in internal training events.
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Support in the integration and development of new employees and internal educational programs.
Skills & Requirements:
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Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
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Specific experience of international companies, technical customer support is desirable.
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Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
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Willing to work in early morning shifts.
Hiring process
Are you ready for Fronius? Apply online now and become part of the Fronius family!
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