Find jobs
Pricing
Sign in
FIND JOBSPRICINGSIGN INSIGN UP
← Back
Donornetworkofarizona

Donor Support Coordinator

LocationTempe, Arizona, us
Work modeon-site
Typefull-time
Department51010 Tissue Donor Optimization
Company size1+ people
First seen3d ago
Last seen1d ago
Company Description
Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona’s potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.
Job Description
About the Donor Support Coordinator
24/7 Call Center Environment | 12-Hour Shifts Must be flexible to work Days or Nights, including weekends and holidays
The Donor Support Coordinator plays a critical role in the tissue donation process, helping facilitate the gift of donation from referral through recovery. This position works in a fast-paced, high-volume call center environment where every call has the potential to impact lives through transplantation.
Tissue donation can help heal and improve the lives of patients through transplants such as skin, bone, heart valves, tendons, and corneas. Donor Support Coordinators help evaluate donation suitability, coordinate the donation process, and compassionately support families during difficult moments.
This role is best suited for someone who is compassionate, emotionally resilient, detail-oriented, and motivated by meaningful work.
Responsibilities
•
Receive and manage incoming donor referral calls in a 24/7 call center setting
•
Screen patient medical and social history with:
•
Hospital staff
•
Nurses
•
Medical examiners
•
Technicians
•
Organ recovery personnel
•
Family members
•
Evaluate donation suitability using established policies and medical criteria
•
Communicate with next of kin regarding donation opportunities after the loss of a loved one
•
Guide families through sensitive conversations with empathy and professionalism
•
Obtain and verify legal authorization for donation
•
Coordinate and dispatch technician teams
•
Accurately document detailed medical and social history information in a timely manner
•
Maintain compliance with internal procedures and regulatory requirements
•
Collaborate closely with multidisciplinary teams throughout the donation process
Every donor referral represents an opportunity to help save or heal lives while supporting families through meaningful conversations during difficult moments.
Qualifications
Minimum Qualifications
•
Bachelor’s degree preferred, or equivalent professional experience
•
One to two years related experience
•
Excellent verbal and written communication skills
•
Basic medical terminology knowledge
•
Basic computer skills with a typing speed of at least 25 WPM
•
Strong attention to detail and documentation accuracy
•
Ability to manage challenging or emotionally charged conversations professionally
•
Experience working with diverse populations and cultural backgrounds
•
Proven ability to handle conflict resolution positively and professionally
Preferred Experience
•
Bachelor of Science degree
•
Three to four years related experience
•
Certified Surgical Technologist, EMT-P, LPN, or RT
•
Experience in healthcare, call center, crisis response, patient support, or customer service environments
•
Medical scribe or medical documentation experience
•
Bilingual candidates strongly encouraged to apply
Additional Information
Legal
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.
More roles at Donornetworkofarizona
ReceptionistMedical Examiner & Emergency Professionals LiaisonSurgical Preservation CoordinatorHLA Technologist - Part Time
Seekless
Product
Find jobsCompaniesPricing
Legal
PrivacyTermsCookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.BUILT WITH CARE