At Experient, we provide experience, technology, and transformation support to our clients, creating a dynamic work environment. We value collaboration, prioritize effective communication, and focus on delivering results quickly and practically. Whether you’re looking to deepen your expertise or take on new challenges, we’re here to support your journey every step of the way.
About the role
Location: Atlanta, GA – Hybrid – 3 days onsite
What You’ll Do
•
Identify business needs and determine technical solutions to business problems.
•
Resolve customer issues by researching inquiries, interacting with customers, identifying root causes and taking appropriate action to correct.
•
Provide resolution steps to technical team(s) if unable to resolve directly.
•
Meet with client team(s) to identify business needs and assign priorities.
•
Gather business requirements for current state discovery sessions
•
As skills and customer knowledge increase, become more self-directed and independent and serve as a resource to others.
What You’ll Bring
•
4-year College degree
•
Some coursework in a Computer Science or technology related field
•
A strong record of academic achievement
•
Ability to analyze complex issues and distill concepts to clients
•
Strong analytical and interpersonal communication skills, while working independently
•
Organizational skills and the ability to handle a vast array of information
•
Knowledge of Microsoft Office Suite products
•
Strong analytical and problem-solving skills
•
Excellent verbal and written communications skills
•
Ability to work well within a team
•
Passion for learning and a passion for solving business problems with technology
Legal
Experient Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.