ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. We support onshore teams in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management and Prospecting Support provide solutions for revenue enhancement, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from four locations i.e. Mumbai, Gurgaon, Hyderabad and GIFT.
Individual will be closely working with teams across Consumer and Small Business Card portfolios, Digital Analytics, Consumer Credit Strategies team providing qualitative and quantitative analytical support to Consumer Credit Borrowing Strategies team on the state side.
GWIM Analytics and Reporting team, will be involved in designing, running and maintaining daily, weekly and monthly dashboards and provide meaningful insights on current business trends. The incumbent will be required to liaise with onshore partners across global locations on a regular basis to understand the requirements, get fresh reporting requirement, and provide clarifications, among other things.
The Consumer Client Protection Organization includes fraud strategies & analytics, fraud detection operations (FDO), and consumer & small business claims operations (C&SBCO) working together to detect risks, prevent fraud and safeguard our customers. FDO protects against fraud & scams while C&SBCO resolves fraud claims and billing disputes for consumer, commercial, and small business accounts.
Fraud detection team reviews potentially fraudulent transactions exceptioned out by the fraud filters and decisions them basis judgmental review for products like New Accounts, Checks, Deposits & Online. The team also provides fraud support through activities like closure fulfillment of deposit accounts & loss allocation as well as specialized fraud work like defect analysis, secondary closure review and hold audit.
C&SBC is responsible for the research and timely resolution of fraud claims , billing disputes & Payment queries on consumer, commercial and small business credit/debit card account. The key actions involves processing Chargeback to recover money from merchant, accepting or denying merchant response on chargeback processed and various other exception actions like providing provisional credit, Fraud reporting and merchant Credit adjustment.