· Run the recurring commission and incentive calculation cycle, from source data validation to an approved payment file delivered to Payroll within the monthly close window.
· Investigate and resolve discrepancies in assignments, splits, credits, quotas, rates, currencies, and adjustments, and document every true up and correction before payment is released.
· Reconcile Xactly Incent against Salesforce, HR, payroll, and Finance systems each month and quarter, and support close, including commission accruals, in partnership with our Revenue Analyst.
· Build and maintain audit ready documentation and controls so the commission process is repeatable and any reviewer can follow it.
· Administer Xactly Incent across all company plans, keeping participant data, access, hierarchies, quotas, rates, and plan assignments current as people join, move, and leave.
· Lead the annual implementation of every compensation plan in Xactly, working with Revenue Operations and the Global Compensation Director through configuration, testing, and approvals.
· Own plan letter administration end to end, from preparation and issuance through signature tracking.
· Turn large datasets into clear reporting on attainment, commissions, and payments, and help managers and employees understand their plans and statements, including findings they may not want to hear.
· Every cycle closes on time, with an approved payment file and every discrepancy investigated and documented before sign off.
· Each period ties out across systems, with variances explained and evidence ready for auditors.
· Every approved plan is configured, tested, and live before the plan year opens, and every participant holds a current signed plan letter.
· Participants understand their statements, and disputes are resolved with facts rather than escalation.