Ownership end-to-end. A customer isn’t “handed off” when the contract is signed - you own the relationship from first technical call through successful go-live and beyond. Problems that surface in implementation are your problems to solve, not someone else’s.
Written thinking. We use long-form documents to make decisions and share context. You’ll write implementation plans, technical briefs, and customer-facing documentation that help the whole team move faster. If you prefer talking through everything in meetings, this isn’t the right fit.
High-performance, high-support. We’re a small team of people who are exceptional at what they do. Ex-founders, and operators who’ve built at scale before. We hold a high bar and give you the autonomy to meet it. We also celebrate wins together (roughly once a week for big releases, closings, or milestones).
Bias Towards Action, and high agency: We are building - if we need a resource, we create it. If a process needs improvement, we refine it. We take the initiative and ownership on everything we own, and don’t wait for permission.
In-person by default. We believe the best work happens together. This role is on-site in NYC 5 days per week.