Davao SM Ecoland - Customer Experience Advisors - July 2026
LocationDavao City, Philippines
Work modeon-site
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
About the company
It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
About the role
Job Description
Essential Duties & Responsibilities:
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Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
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Answer calls in a timely manner with friendly demeanor and willingness to assist
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Assist members with inquiries finding resolutions via the knowledge management system.
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Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
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Make necessary outbound follow ups when needed to support final resolution and satisfaction
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Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
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Responsible for ensuring that primary metrices are met
Education & Experience:
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No work experience required
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Contact center, Healthcare, Insurance, any work experience background preferred
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Must be a High School Graduate
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Must be at least 18 years of age
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Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
Competencies
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Communication Skills
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Customer Service Skills
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Active Listening Skills
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Critical Thinking, Analytical or Problem-Solving Skills
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Proactive, Solutions-Oriented Mindset
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Highly Motivated
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Personal Effectiveness
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Empathy; De-escalation skills
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Integrity
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Stress Tolerance
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Able to maintain professional demeanor
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Team Work
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!