Provide positive consumer interaction at the highest level
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The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
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Provide feedback to the RSM and potentially inform fellow Service Technicians on…
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Findings after attending site to resolve appliance challenges
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Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
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Maintain relationships with 3rd Parties
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Support as required from a technical perspective
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Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
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Be available on short notice during the business day to support as required
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Have a strong technical understanding of computers in order to navigate all of Miele’s systems
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TSD, ETD, Mobile Client, etc.
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High Level of efficiency and effectiveness in required processes.
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Support the regional business as required when the RSM is absent
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Existing service job capacity/volume may change or vary based on Region and overall demand service
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Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.
What we are looking for
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Experience in customer service/administrative capacities
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Minimum of 2 years of service experience or appliance serve and repair
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Strong command of and effective communication and escalation resolution
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Ability to make decisions that are in the best interest of the brand and the consumer experience
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Troubleshooting and communication skills with peers
Benefits
The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.