We’re hiring a Technical Success Director to lead and scale Broccoli’s Technical Success function.
Technical Success sits at the intersection of our customers, our product, and our Engineering team. As the leader of this function, you’ll make sure complex customer problems don’t get lost between teams. You’ll build a team that can deeply understand technical issues, represent the customer’s needs to Engineering, and translate technical solutions back into clear outcomes for the customer.
You’ll serve as the bridge between customers and Engineering, bringing customer context, business impact, and technical detail together to ensure we’re solving the right problems and solving them well.
At the same time, you’ll build the people, processes, and systems that allow Technical Success to scale alongside Broccoli. You’ll lead a highly technical team, establish how we handle support escalations, define SLAs and ticket flows, develop strong partnerships with Engineering and Product, and continuously turn what we learn from customers into better products and better experiences.
This is a hands-on leadership role for someone who enjoys solving complex problems, developing people, building systems, and operating at the intersection of customer experience and technology.