Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Customer Care Analyst
🚀 Your next challenge
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What you’ll be doing:
Handles incoming interactions respecting guidelines
Generates clients feedback when needed
Manages own backlog of actions/e-mails
Work Experience Requirements:
First experience in Customer Care or possibly as receptionist or personal assistant
Education Requirements:
School education
Technical Skills:
Familiar with Customer Care tools
Familiar with digital
Behavioural Skill:
Customer focus: Building strong customer relationships and delivering customer-centric solutions
Resourfulness: Securing and deploying resources effectively and efficiently
Cultivates innovation: Creating new and better ways for the organisation to be successful
Languages:
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Competencies:
Adaptability (Competent)
Attention to Detail (Competent)
Communication (Competent)
Customer-Centric Mindset (Competent)
Customer Experience Management (Competent)
Multitasking and Time Management (Competent)
Pluxee Product and Market Knowledge (Competent)
Problem-Solving (Competent)
🔎 To get this challenge
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• Video call or face to face with *Add the Name of the interviewer*
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🏅 Your team
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📍 Your location
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