As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers.
We are currently looking for a Customer Service Representative to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.
This position follows a hybrid work model from our office based either in Porto, Portugal.
Your main responsibilities will include:
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Managing the Order-to-Invoice process,
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Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
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Order management and backlog monitoring,
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Handling and responding to customer requests and backlog changes,
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Coordinating with internal departments such as Sales and Logistics,
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Ensuring On-Time Delivery in line with customer and company targets,
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Driving customer satisfaction and process efficiency.
What we are looking for:
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Proficiency in Italian & English C1-C2 level is essential, and additional language is beneficial
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Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
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Previous experience in Customer Service,
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Excellent communication and coordination skills,
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A customer-focused mindset,
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Strong team player.
What we offer:
We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.