Client Experience Strategy and Execution
· Support Client Experience priorities and initiatives in alignment with broader Commercial objectives, with storytelling as an important area of focus.
· Translate strategic priorities into focused initiatives, deliverables and activities, including storytelling, content curation and capability building.
· Support storytelling initiatives from concept through delivery, coordinating stakeholders, content and execution to ensure quality and business relevance.
· Identify opportunities to strengthen client engagement through storytelling, curated content and other Client Experience initiatives.
Content Curation and Story Harvesting
· Build strong relationships with CALs, RP Leads, Client Relationship Marketing and other Commercial stakeholders to identify distinctive client wins, proof points and stories worth amplifying.
· Curate and maintain a pipeline of high-value stories aligned to strategic priorities, industry relevance and client impact.
· Partner with story owners, Client Relationship Marketing and subject matter experts to uncover the insight, human context and evidence that make stories compelling and credible.
· Shape raw inputs into clear, reusable narratives and assets that can be adapted for different audiences, opportunities and client conversations.
Stakeholder Engagement and Partnership
· Partner with Client Experience and Commercial leaders to understand business priorities, stakeholder needs and emerging opportunities.
· Engage CALs, RP Leads, Client Relationship Marketing and account teams as active contributors, creating simple and effective ways to surface, develop and share strong stories.
· Build trusted relationships across the organization and influence stakeholders without direct authority to drive participation and alignment.
· Connect teams, content owners and story sources to reduce duplication and ensure the strongest content is visible and reusable across Commercial.
Storytelling Capability Building
· Partner with Commercial Learning to help build storytelling capability across seller, account and leadership communities.
· Support the development of learning experiences, tools, coaching and practical resources that help teams strengthen storytelling skills and apply them in client situations.
· Gather stakeholder and learner feedback to identify capability needs and inform targeted learning and enablement priorities.
· Support storytelling coaching for priority opportunities and teams where stronger narrative development can improve client engagement and differentiation.
Content Experience and Editorial Direction
· Apply strong editorial judgment to determine which stories, narratives and assets should be amplified, refreshed, combined or retired.
· Create a curated storytelling experience that prioritizes relevance, quality and usability over content volume.
· Set practical standards for story quality, structure and readiness, working with content owners to keep materials accurate, current and appropriately approved.
· Bring together stories, proof points and supporting assets into coherent packages that make it easier for Commercial teams to find and use the right content.
Execution, Impact and Continuous Improvement
· Manage priorities, stakeholders and delivery across assigned Client Experience initiatives, ensuring work remains focused on the highest-value business needs.
· Define practical success measures and use feedback, adoption signals and business outcomes to understand where initiatives, including storytelling, are creating value.
· Surface insights on story demand, content gaps and emerging themes, and recommend actions that strengthen content, capability and broader Client Experience priorities.