You’ve designed and delivered custom customer solutions before, and you’ve seen enough integrations, edge cases, and failure modes to have real instincts. You can look at a customer’s stack and a set of requirements and quickly form a point of view on the right approach, the risks, and the tradeoffs.
You’re a strong systems thinker. You reason naturally about data flows, dependencies, and where things break. You care about elegance but you’re pragmatic — you know when to build the right thing and when to ship the good-enough thing so the customer can go live.
You communicate clearly across audiences. You can walk a CFO or controller through why a workflow needs to change, explain a design tradeoff to an engineer, and align a sales team on what’s actually achievable in the timeline. You bring calm and clarity to ambiguous, high-stakes conversations.
You’re proactive, resourceful, and comfortable with ambiguity. You build the plan, socialize it, and drive it forward — without waiting for someone else to define the process.
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Experience in solutions architecture, forward-deployed engineering, implementation engineering, technical project management, or a similar role where you owned the design of customer-facing solutions.
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Experience designing integrations across multiple systems (ERPs, CRMs, billing, payments, tax, or similar), ideally in fintech, SaaS, or B2B environments.
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Strong systems and API fluency — you can read documentation, reason about data models and edge cases, and design workflows that hold up under real customer usage. You don’t need to be a full-time engineer, but you should be comfortable getting hands-on where it matters.
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Track record of surfacing customer and field signal to influence product and engineering priorities.
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Strong cross-functional communicator with experience partnering across GTM, Product, Engineering, and customer stakeholders.
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Comfort operating in a startup environment with imperfect requirements, evolving priorities, and high customer expectations.