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Epiq

Senior Transcription Coordinator

LocationAUS - Australia Remote Office ACT
Work moderemote
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen2d ago
About the company
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
POSITION SUMMARY
The primary duty of the Senior Transcript Coordinator (hereafter noted as STC) is to ensure transcript is accurately typed, finalised and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Operations Manager to allocate transcribers and manage resourcing and transcript production for a variety of jurisdictions for daily and delayed transcripts. The STC will act as a 2IC to the Transcription Manager, providing guidance to members of the inhouse and home-based transcription team and maintaining an overview of work allocation to home-based transcribers and in-office staff. The STC will work closely with the Transcript Coordinators in conjunction with the Transcription Manager to allocate transcribers and manage the various jurisdictions for daily and delayed transcripts. The STC will provide guidance and support to the Transcription team and will provide full cover for the Transcript Manager in their absence. The STC will be required to cross-train for duties related to the management of every transcription jurisdiction within their allocation. STCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.
Responsibilities
KEY RESPONSIBILITIES/ACCOUNTABILITIES
• Provide guidance to members of in-house and home-based transcription team
• Provide support to Transcription Manager, acting as 2IC and providing cover in absence
• Assist with transcriber allocations and reallocations for same-day and delayed transcription work for various jurisdictions as required (liaising with other TCs and Transcription Manager/Operations Manager)
• Oversee merging of cuts for final delivery at end of day
• Merge, produce, finalise and deliver transcripts in accordance with client and business quality KPIs • Maintain delivery information for transcript orders
• Maintain overview of various email accounts/distribution groups
• Ensure data integrity is maintained in workflow systems
• Provide transcribers with relevant job information
• Deliver transcripts to clients via a variety of methods
• Audio check indistinct and inaudible notations in transcripts
• Audio check transcripts created from poor audio
• Provide transcript billing information to the Operations Manager/Administration Team
• Participate in projects on an ad hoc basis
• Conduct quality assessments for transcribers as directed by the Transcript Manager and Quality Assurance Lead Analyst
• Participate in transcriber training as necessary
• Maintain close communication with Monitoring Team
• Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging
• Ensure communications are clear, concise, and in line with business requirements
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times
• Ability to work outside standard business hours if required
Requirements
SKILLS / QUALIFICATIONS
• Collaborative team member
• Strong communicator
• Attention to detail
• Customer focused
• Strong English skills, both written and verbal
EDUCATION
• High School Graduate
EXPERIENCE
• Six months to one year basic office administration
OTHER Positions that Typically Report to this Position
• None at this stage
Physical Demands
• None
Benefits
Your specific salary will be determined based on several factors:
•
Location-based market rate for the role
•
Your abilities in relation to the job specification
•
Performance during screening and interview
•
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq’s Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
•
Build trust-based partnerships
•
Nurture long-term relationships
•
Remove collaboration barriers
•
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
•
Use storytelling to build buy-in
•
Align communication with organizational goals
•
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
•
Use data to identify improvement opportunities
•
Make informed decisions
•
Align team goals with boarder strategy
•
Empower teams to manage their own goals
•
Translate vision into clear priorities
•
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
•
Improve workflows for team efficiency
•
Use clear documentation and expectations
•
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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