We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly.
During your shift, you’ll often be the primary engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, APIs, and application code before escalating when necessary.
The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate complex technical issues clearly and concisely in English.
The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. You can work remotely anywhere in the US.
For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it will transition to the on-call hours (3pm-11pm EST).