Guest Relations - Marketing Support Specialist | Bilingual Japanese
Salary$44k+
LocationMarriott's Ko Olina Beach Club
Work modeon-site
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen4d ago
Benefits
Hourly Rate: $21.00
PAY: $21.00 /hourly + Group Commission<- Apply today to learn more!
SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays. *Subject to business needs
About the company
Are you ready to grow your dream career while making others’ vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What’s in it for you?
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Hotel and resort discounts
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Immediate 401(k) Company match up to 6%
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Growth and development opportunities
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Positive work environment
What will you do?
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Conduct pre-arrival calls to guests coming on a promotional package.
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Engage with guests and provide elevated customer service by phone.
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Effectively communicate the benefits of the guest’s vacation package and confirm details.
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Provide the highest level of service to suggest local attractions and restaurant recommendations .
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Provide effective problem resolution techniques if applicable .
What are the requirements?
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Enjoy talking with guests by phone
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Excellent written and verbal communication skills
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Local area knowledge
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Computer skills
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Flexible schedule, including the ability to work weekends and holidays
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Bi-lingual read, write, speak Japanese and English fluently
Legal
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.