Overall areas of responsibilities and activities:
• End-User Technical Support: Provide L1 and L2 technical support to internal users. Diagnose and resolve hardware, software, and workplace technology issues while identifying recurring problems and opportunities for service improvement. Support business continuity and production operations by minimizing service disruptions and ensuring users have reliable tools and systems required to perform their work effectively.
• Equipment Installation & Configuration: Install, configure, maintain and lifecycle-manage operating systems, applications, endpoint devices, and workplace technology including printers, meeting room equipment, and mobile devices. Support manufacturing-related IT equipment such as shared workstations, scanners, and label printers, ensuring operational reliability.
• Access Management & Administration: Manage user accounts, permissions, and access rights in accordance with established security and governance requirements. Support onboarding, offboarding, and organizational changes through provisioning and recovery processes.
• Documentation & Collaboration: Maintain accurate documentation of systems, processes, incidents, and operational procedures. Contribute to knowledge sharing, standardization, and automation.
• Compliance & Security: Proactively identify, assess, and escalate risks that could impact business operations, manufacturing continuity, or information security, while ensuring adherence to established security practices throughout the organization