The Director oversees the intake, investigation, documentation, and resolution of guest incidents, complaints, and claims related to safety, injury, property damage, and liability exposure. Responsibilities include the administration, General Liability, Auto Liability, and Property claims, as well as related reporting, recordkeeping, and risk mitigation activities This position has a dotted line to, and works closely with, the VP of Human Resources related to employee safety and wellness programs, including partnering with HR on workers compensation.