Reporting to the Team Coordinator, this Customer Solutions Representative, Team provides exceptional support and service to both internal and external customers, ensuring inquiries, orders, and requests are handled efficiently, accurately, and in accordance with company policies and procedures.
This role combines customer service, sales support, order management, and product knowledge to deliver seamless customer experience while supporting business growth. This position begins with a strong foundation in general customer solutions, including customer inquiries, order management, warranty support, and product knowledge. As expertise develops, responsibilities expand to include specialized support for the company’s custom business across both men’s and women’s product lines and various sales and service platforms. The role works closely with accounts, customers, sales representatives, manufacturing partners, and cross-functional teams to ensure customer and custom requirements are clearly understood and communicated, orders and projects progress accurately and efficiently, timelines are maintained, and customer expectations are met or exceeded.