Duties and Responsibilities
· Lead the daily operation of Cash Application team activities to ensure accurate and timely allocation of customer payments and resolution of issues within agreed deadlines
· Review and monitor unapplied and unidentified cash, as well as receipt posting and allocation turnaround time, and implement action plans for continuous improvement
· Manage stakeholders’ expectation by providing timely, accurate service delivery, proactive communication, and effective issue resolution to minimize escalations risks
· Ensure compliance with internal controls, company policies, and agreed service levels
· Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency
· Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team
· Plan and support process transitions and migrations. Ensure all deliverables are implemented within scope and timelines
· Support internal and external audits by providing accurate documentation and timely responses
· Cooperation with cross function teams within SSC to ensure smooth month end closing and reporting activities