You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this:
▪ Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
▪ Assign and dispatch service requests to technicians via email and internal platforms
▪ Accurately enter and update assignments, notes, and scheduling details across multiple systems
▪ Track job status and ensure timely updates, including inspection schedules and completion milestones
▪ Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems
▪ Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job
▪ Maintain detailed, organized documentation so everyone on the team has the visibility they need
▪ Identify gaps or inefficiencies in workflows and flag them for improvement
▪ Perform other duties as assigned to support the needs of the team and business