Principal Responsibilities
• Lead the networking and security integration of LG software solutions with customer IT and network infrastructure.
• Act as the primary networking and cybersecurity subject matter expert for enterprise customers, system integrators, and internal teams.
• Work directly with customer network administrators and network engineering teams to design, validate, and troubleshoot connectivity for LG digital signage deployments.
• Recommend cybersecurity best practices, network architecture standards, and security policies for customers deploying LG digital signage solutions.
• Author system and software requirements specifications related to networking, authentication, encryption, security, and compliance for Product Planning and R&D teams.
• Assist customers in debugging, troubleshooting, and resolving networking, communication, authentication, and security issues in production environments.
• Analyze and troubleshoot issues involving TCP/IP, DNS, DHCP, routing, switching, VLANs, Wi-Fi, VPNs, firewalls, proxies, multicast traffic, and cloud connectivity.
• Maintain, administer, troubleshoot, and continuously improve LG’s local lab and demonstration network environments, including switches, routers, wireless infrastructure, VLANs, firewalls, VPNs, and security controls used for product validation, interoperability testing, proof-of-concept activities, customer demonstrations, and engineering development.
• Design, implement, and document lab network architectures that accurately emulate customer enterprise environments to support testing, troubleshooting, security validation, and product development initiatives.
• Evaluate and deploy new networking and security technologies within the lab environment to support next-generation LG software and hardware solutions.
• Support customer security reviews, risk assessments, architecture reviews, and vendor security questionnaires.
• Strengthen LG’s software business competitiveness through discovery of new technologies, proof-of-concept initiatives, and evaluation of emerging networking and cybersecurity solutions.
• Collaborate with Sales, Marketing, Product Planning, and R&D to develop next-generation secure software solutions that align with evolving industry networking and security standards.
• Build and maintain strong relationships with customers by understanding their business objectives, technical environments, and operational challenges.
• Generate proposals, presentations, technical documentation, and customer-facing materials that effectively communicate LG’s networking and security capabilities and value proposition.
• Work closely with Sales and Business Development teams to ensure successful onboarding, deployment, and long-term customer success.
• Perform SWOT analysis of LG commercial display products and cloud SaaS solutions with respect to networking, security, device management, and enterprise integration capabilities.
• Monitor industry trends, competitive offerings, and emerging technologies in networking, cybersecurity, SaaS, OT, and IoT environments.
• Support customer onboarding, product demonstrations, technical training sessions, webinars, trade shows, and industry events.