Customer Quality & Technical Support
• Monitor the Quality Management System to ensure compliance throughout the product lifecycle, from development through serial production
• Coordinate customer technical assistance activities, including customer visits and containment actions when required
• Lead corrective action activities and Quality Alert processes using cross-functional teams
• Ensure the effective use of problem-solving methodologies and quality tools to achieve sustainable corrective actions
• Monitor field performance, warranty data, customer complaints, and TPPA results to drive continuous improvement
• Lead Kaizen initiatives focused on quality improvement, waste reduction, and defect prevention
• Conduct Measurement System Analysis (MSA) and Statistical Process Control (SPC) activities to improve process capability
• Participate in customer audits and demonstrate compliance with quality standards and customer requirements
• Present Action Plans and 8D reports to customers and stakeholders
• Perform teardown analysis and technical investigations related to customer claims and warranty returns
Supplier Quality Management
• Develop and monitor APQP and PPAP activities for suppliers
• Perform supplier qualification, validation, and process audits
• Manage supplier quality performance using established metrics and scorecards
• Implement supplier development and recovery programs for underperforming suppliers
• Review and approve supplier PPAP submissions
• Coordinate incoming inspection activities and supplier corrective actions
• Monitor engineering changes and supplier readiness activities
• Conduct supplier visits to verify corrective actions and process improvements
• Support Supplier Day activities and supplier performance reviews
Continuous Improvement & Quality Systems
• Identify opportunities to reduce waste, improve PPM performance, and strengthen process capability
• Lead root cause analysis activities using structured problem-solving methodologies
• Monitor and maintain quality performance indicators
• Support the implementation of quality improvement projects and Lean initiatives
• Ensure compliance with customer-specific requirements, IATF 16949, and internal quality standards