Position Summary & Key Areas of Responsibility
• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance.
• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Daily process the movement of stock and nature of the callout details on the mobile app.
• Communicate status updates with your electronic call notes throughout the day.
• Deal with customers and third-party service providers telephonically and in-person.
• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.