We are searching for the best talent for a Team Lead - Customer Collaboration and Digital Customer Experience to join our J&J Customer Solutions Canada team. This position is based in Markham, Ontario, Canada.
The Team Lead – Customer Collaboration and Digital Customer Experience is responsible for leading the design, implementation, and optimization of customer-focused supply chain and digital integration solutions across the Canadian market. This role partners closely with Corporate Account Teams and key healthcare customers to identify opportunities that enhance operational efficiency, improve service levels, and strengthen strategic partnerships.
Leading a team of Digital Transformation Specialists, the Team Lead assesses end-to-end customer and JJMT supply chain processes, develops tailored collaboration strategies, and oversees the implementation of innovative solutions that align with customer needs and business objectives. The role drives technical and operational integration efforts, including process mapping, inventory optimization, fulfillment flow improvements, and cross-organizational system connectivity.
In addition, this position serves as a key relationship and change management leader, collaborating across commercial, supply chain, technology, and customer organizations to ensure successful solution adoption, deliver measurable business outcomes, and communicate the value and impact of customer collaboration initiatives.