SUMMARY:
Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to patients and the overall practice. The Lead Medical Assistant (MA) also provides day to day workflow oversite in the clinical area.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Assists with direct patient care procedures and related tasks such as: lab tracking and data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning
Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.
Administers injections including vaccines and medications
Educates and advises patients on specified medical issues within established parameters
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Work quality reports to ensure gaps of care are closed and maintain consistent quality scores
Maintains stock levels for medicines and medical supplies as needed
Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations
Responsible for vaccine management
Trains and mentors new MA staff
Practices safety, environmental and/or infection control methods
Complies with OSHA and DOH standards
Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
Provides superior customer service and outstanding patient care
Attend meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned
MINIMUM QUALIFICATIONS: