Responsibilities:
Provide technical system administration support to IMSO in accordance with Federal laws and regulations
Support the daily administration of HP Content Manager, including providing engineering/configuration support of software patches, upgrades, access controls, migrations, and troubleshooting application issues.
Create and maintain system documentations.
Work with NRO systems engineering support and vendors to identify requirements and ensure seamless upgrades/modifications and system performance.
Write and submit service requests and trouble tickets.
Develop training courses and provide systems/software training for users.
Provide routine technical and administrative support for IMSO websites and SharePoint
Stay full conversant with existing information technology used.