● Experience: 5+ years in Revenue Operations, Sales Operations, or Business Operations at a high-growth B2B company — ideally one with usage-based, capacity-based, or infrastructure pricing (compute, cloud, hosting).
● CRM fluency: Hands-on CRM ownership at scale — you’ve built field architecture, workflows, and hygiene process, not just pulled reports.
● Systems thinking with a long-term view: You design for what a process looks like six months after go-live, not just whether it works on day one.
● Builder, not maintainer: You’ve owned a process end to end — comp calculations, forecasting model, deal desk — not just supported someone else running it. Comfortable standing up infrastructure from scratch.
● High agency, high ambiguity tolerance: This role sits across sales, supply, legal, and finance, and the “way it’s supposed to work” is still being defined in real time.
● Directness: Shows up with proposals instead of open questions, and is comfortable being the source of truth on numbers people won’t always like — forecast misses, comp disputes.