HRIS Operations & Team Leadership
• Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
• Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
• Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
• Drive continuous improvement in support processes and documentation
• Ensure standard controls and governance model is maintained
Release Management & Functional Testing
• Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication, and deployment readiness
• Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off
• Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments
• Maintain governance over change control and release standards
Workday Configuration & Optimization
• Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)
• Identify opportunities to simplify, standardize, and optimize system configuration
• Ensure alignment with business processes while maintaining system integrity and scalability
• Support audits, compliance requirements, and data integrity controls
Data, Reporting & AI Enablement
• Oversee people analytics resource, manage data governance, reporting, and analytics capabilities
• Enable and support AI-driven initiatives by ensuring data quality and system readiness
• Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing
• Contribute to roadmap development for HR technology and data evolution