• Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Administrator.
• Reports any complaints and concerns to the MLTC director as required.
• Investigates and completes required follow-up for any concerns and complaints brought forward.
• Coordination of the Annual Care Conference Program.
• Accountable for the highest standard of resident care and quality of life being provided to the residents through the development and maintenance of appropriate care plans, effective supervision of the performance of nursing staff, provision of the required equipment and supplies and appropriate staffing pattern, nursing services, policies, and procedures.