• Coordinate and schedule resident transportation for medical appointments, therapies, and outside services
• Communicate with families, healthcare providers, hospitals, and transportation vendors
• Assist the Social Services department with resident needs, admissions, discharges, and care planning support
• Help residents access community resources and services as appropriate
• Maintain accurate records, schedules, and documentation
• Provide excellent customer service to residents, families, and visitors
• Serve as a positive resource and advocate for residents throughout their stay
• Ensure transportation arrangements are completed efficiently and on time