* Monitor daily operational performance and ensure the smooth execution of business operations.
* Analyze operational data, KPIs, and performance metrics to identify trends, inefficiencies, and opportunities for improvement.
* Build, maintain, and automate operational reports, dashboards, and recurring performance reports.
* Develop actionable insights and present recommendations to support data-driven decision-making.
* Design and implement workflow automation solutions to improve operational efficiency and reduce manual work.
* Monitor compliance with company policies, operational standards, and SOPs while identifying areas for process optimization.
* Collaborate with cross-functional teams to improve operational processes and enhance service delivery.
* Investigate operational issues, perform root cause analysis, and implement corrective and preventive actions.
* Ensure data accuracy, consistency, and integrity across operational systems and reports.
* Support the implementation of new operational initiatives, systems, automation tools, and process improvements.
* Assist in onboarding and training team members on operational processes, reporting standards, and best practices.
* Maintain comprehensive operational documentation, reports, and process updates.
* Perform additional operational duties as assigned to support business objectives.