• Lead the team responsible for desktop/mobile OS engineering, image management, endpoint protection, software distribution, and unified endpoint management.
• Partner with security teams, engineering teams, OEM vendors, application owners, and customer stakeholders to resolve complex issues, plan upgrades, and maintain compliance.
• Guide platform modernization, secure baseline development, automation, and lifecycle management activities.
ADDITIONAL ROLE-SPECIFIC RESPONSIBILITIES
Platform Engineering & OS Baseline Management
• Develop and maintain desktop and mobile OS baselines.
• Create Group Policies, Modern Policies, scripts, and technical documentation.
• Define OS, application, encryption, security, and image requirements.
• Build and maintain Core Images and profiles across multiple device models and OS versions.
• Support OS lifecycle management, quarterly updates, testing, and validation.
Software Packaging & Distribution
• Script, package, and test applications for Windows and macOS.
• Manage deployment tools and self‑service portals.
• Support offline deployment methods when needed.
Endpoint Protection Engineering
• Engineer, deploy, and troubleshoot endpoint protection agents (e.g., McAfee, Carbon Black).
• Ensure central management consoles and modules function properly.
• Support SOC workflows, log collection, and malware containment.
Image Engineering & Management
• Develop test and release plans for image validation.
• Coordinate customer application testing and image approval.
• Maintain offline OS media and support remote build processes.
Platform Break‑Fix & Tier 3 Support
• Provide Tier 3 support for escalated desktop/mobile issues.
• Troubleshoot OS, application, and patching issues alongside customer teams.