Your main day to day responsibilities will be:
● Identifying, developing, and using best practice and standards to design services consistent with the rest of government
● Advocating for users and understanding user needs to design simple, effective, and accessible services
● Creating service maps, blueprints, and other concepts
● Mapping user journeys, processes, and visualising design problems
● Articulating and solving complex problems, from end to end and surface to core
● Communicating concepts to users and stakeholders
● Selling your ideas with persuasive storytelling
● Experience with the GDS/GOV.UK style guide and service design standard
● Collaborating within a multidisciplinary team by sharing design work, and participating in research
You will also be expected to carry out the following day to day activities:
● Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice, and proactively help and support each other
● Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
● Project support and guidance to other team members in the SD community of practice
● Coach and mentor more junior team members in the SD community of practice
● Support probation and annual reviews for more junior team members in the SD community of practice
● Support training and development plans alongside the Head of SD, and Deputy Director of UCD
● Bid support to Head of SD and Deputy Director of UCD
● Support permanent staff hiring when required