- Primary Robot Fleet Issue Technical Triage Point: Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue.
- Fast-Paced Operations: Handle quick turnaround expectations while maintaining diagnostic quality
- On-Site Diagnostics: Perform physical inspections and functional tests at robot stations to verify issue reproduction
- Data Analysis: Analyze telemetry, sensor data, and logs to form and test hypotheses about root causes
- Failure Analysis: Execute technically sound Failure Analysis / Root Cause Analysis procedures
- Cross-Team Collaboration: Partner with hardware and software teams to reproduce and resolve complex issues
- Pattern Recognition: Identify recurring issues across the fleet and surface reliability insights for design improvements
- Documentation: Maintain clear, traceable documentation for every diagnostic and escalation event
- Metrics & Reporting: Track and report issue trends and fleet health metrics to leadership
- Process Improvement: Collaborate with team lead to develop and maintain diagnostic procedures and troubleshooting guides