Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers’ needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.
You’ll Get To:
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Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
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Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
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Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
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Develop a delivery strategy for large scale partner implementation projects
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Create customer project plans complete with budgetary information and resource needs
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Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
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Define project success criteria and communicate them to all stakeholders
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Provide status updates cross-organization
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Track and report project financials against estimate; resolve budget issues as they arise
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Manage project scope, timeline and budget changes
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Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
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Identify, manage and mitigate project risk
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Act as the escalation point when issues arise with the customer or partner on engagements
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Identify potential upsells to increase revenue and build brand awareness
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Complete other projects duties as assigned
What You’ll Bring:
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Between 5- 8 years of experience in Engagement Mgmt, Project Mgmt, Consulting Services, or Professional Services environment
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Strong foundational understanding of Finance processes is required; while candidates are not expected to be R2R specialists, familiarity with core Finance workflows across ERP environments is essential.
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Bachelor’s degree or equivalent work experience
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Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
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Demonstrated successful completion of complex enterprise-level client implementation projects
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Proven experience to balance multiple projects at any given time and stay on top of all details
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Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
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Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
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Experience with large scale ERP systems including SAP and Oracle
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Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
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Excellent communication skills, strong organizational skills and attention to detail
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Effective problem-solving and conflict resolutions skills
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Ability to deliver world-class service and high-impact results while navigating challenging situations
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Ability to manage self and others under pressure and time-sensitive deadlines
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Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually
We’re Even More Excited If You Have:
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2+ years of experience in the audit/accounting industry
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2+ years of experience with BlackLine Products
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PMP certification
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Proven results as an Engagement Manager or Project Manager
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Proficient in MS Office and CRM/project management software
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Customer-oriented approach
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Sharp business acumen
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Excellent verbal and written communication abilities