We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You’ll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.
Why Join FurtherAI?
Benefits
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High Impact: Own the customer journey from signed contract to successful deployment and beyond.
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Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.
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Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.
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Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.
What You’ll Do
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Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
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Lead kickoff calls and workshops with customer stakeholders across business and technical teams
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Develop project plans, manage timelines, and keep implementations on track against customer milestones
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Partner with engineering to scope integrations and troubleshoot technical issues
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Drive adoption by building training programs, identifying champions, and helping customers change how they work
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Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
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Surface expansion opportunities and hand off to sales for upsell/cross-sell
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Translate customer feedback into product insights and advocate for customer needs with the product team
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Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires
Core Requirements
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Willing and able to work 5 days per week in-person in San Francisco or NYC
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Comfortable with ambiguity, long hours, and a fast-paced startup environment
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Demonstrated hunger and growth mindset
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3+ years of experience leading customer implementations, enterprise deployments, or technical projects
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Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
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Excellent presentation skills—can command a room with executives and build credibility quickly
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Comfortable handling objections and navigating customer resistance
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MBB consulting background (McKinsey, BCG, Bain)
Ideal Qualifications
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Insurance industry experience
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Experience implementing SaaS or AI products for enterprise customers
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Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don’t need to code, but you need to hold your own with engineers)
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Experience with change management and driving user adoption at scale
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Prior experience at a startup or high-growth company where you built processes from scratch
If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.
You can look forward to the following benefits:
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Fully covered, best-in-class health, dental, and vision benefits