· Product Vision & Strategy: Define and communicate the product vision, value proposition, objectives, and outcome-based roadmap aligned with organizational priorities and beneficiary needs.
· Product Discovery & Opportunity Validation: Structure ambiguous problems into discovery, formulate hypotheses, lead beneficiaries, stakeholder, and market research, and validate opportunities before recommending solutions.
· Market Benchmarking & Product Insights: Conduct focused local and global benchmarking, distinguish transferable practices from superficial feature comparisons, and turn evidence into actionable recommendations.
· Roadmap & Prioritization: Own and refine the roadmap and backlog, prioritize initiatives by beneficiary value, strategic alignment, feasibility, cost, risk, compliance, and expected impact.
· Measurement & Continuous Improvement: Define OKRs, KPIs, and baselines. monitor adoption, journey completion, drop-off, satisfaction, complaints, and service performance, and feed learning into the roadmap.
· Cross-Functional Leadership & Governance: Align sponsors, business, BAs, UX, data, engineering, operations, legal, cybersecurity, and compliance. facilitate decisions, document trade-offs, and maintain clear ownership and approvals.