Knowledge, Skills, and/or Abilities You Need To Have:
· Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
· Strong knowledge of Microsoft O365.
· Ability to prioritize user requests effectively and manage user expectations.
· Ability to balance attention to detail with expeditious execution in a fast-paced environment working.
· Passion for driving exceptional customer experience.
· Previous experience troubleshooting and debugging SaaS cloud solutions is an asset.
· Ability to work through ambiguity and thrive in a rapidly changing business environment.
· Understanding of related terminology and concepts
· Strong analytical and problem-solving skills.
· Must be available to work weekends and after hours as needed.
· High school diploma (or equivalent) required. Secondary degree preferred.
· 2+ years of experience working in capacity of Technical Support or similar
· Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
· Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP
· Basic understanding or experience working on Linux environments
· General understanding of technologies on Apis webservice: JSON, REST, OAuth,…
· Flexibility working some weekends and later hours to help fulfill a 24x7 business
· Passion for providing exemplary customer service, strong customer focus
· Eager to learn new technologies
· Good verbal and written professional communication, fluent in French & English.
· Self-motivated and proactive in performing duties