What that looks like day to day
As the second Strategic AE at incident.io, you’re joining a segment that’s already working — our founding rep has built serious pipeline fast, and your job is to help us cover it and push further into traditional enterprise, the territory beyond our digital-native roots.
We’re not looking for someone coin-operated. We want someone who can steer through ambiguity, working it out together with leadership and the founding rep as this segment takes shape, then taking the reins on driving pipeline and opportunities forward.
You’ll work closely with our founders and CRO, not as a formality but because this segment is still being written and they’re genuinely in the weeds with you. Alongside that, you’ve got strategic CSMs, pre-sales Solutions Engineer support, a customer support engineer, and a product team that will turn your feature requests around in hours or days, not the quarters-long roadmap cycles you’re used to elsewhere. For a Strategic AE, that’s the kind of executive support and internal firepower most people never get.
We’re an AI-forward company, founded by engineers, and everyone here has unlimited Claude access. We’re looking for someone who’s genuinely an early adopter — using AI in how you research accounts, prep for deals, and work faster than the rep across the table at a legacy vendor.
This isn’t a role with a scripted ladder — the upside here is earning power, growing as the segment grows and the accounts you close and inherit get bigger. If leadership is where you’re headed long-term, know that when we open new roles, we look inward at existing talent first. We want this to be a rocket ship for your career, not just your quota.