Workato is looking for a Principal Technical Architect, AI to join as a Field Specialist operating at the intersection of applied AI engineering and customer-facing technical strategy. This is a dual-mandate role with an approximately equal split:
Mandate 1 – AI Field Specialist (Customer-facing): You will work directly with enterprise customers and prospects in pre-sales and post-sales engagements to define and architect their AI strategies on Workato. This includes designing agentic automation solutions, advising on the latest approaches and best practices, scoping AI agent implementations, and helping customers move from proof-of-concept to production-grade autonomous systems.
Mandate 2 – Agentic CS Platform (Internal initiative): You will be a core architect and developer on Workato’s autonomous Customer Success agent initiative, a production-grade system that captures complete customer context to support reasoning, and compounds intelligence over time. You will own the agent and memory architecture, evals and learning loop, and autonomy framework that power this system.
This is a role for someone who builds agentic systemsto orchestrate LLMs into reliable, auditable, enterprise-grade agent architectures, and who can articulate that vision to a customer CIO and technical leaders as fluently as they can implement it in code.
Workato has a positive, diverse, and collaborative culture; we look for people who are curious, inventive, smart, hardworking, and who work to be a little better every day.