Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.
Responsibilities
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Resolve inbound client inquiries.
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Make outbound phone calls and email to existing clients
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Enhance existing client relationships by focusing on service needs, research, and special projects.
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Provide product training to clients to ensure use of Experian services.
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Identify renewal and upsell opportunities.
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Monitor and understand client usage behaviors to identify and address new trends.
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Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
Qualifications
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2+ years of previous customer facing and sales experience.
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High school Diploma required.
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Knowledge of consumer credit reporting marketplace
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Experience meeting sales targets and performance metrics
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Experience managing multiple opportunities simultaneously in a CRM environment.
Additional Information
Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose-driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.