Location: US-based, remote, covering AMER customers.
The impact you will have:
Notabene is moving up-market. Our growth now comes from financial institutions and fintechs launching digital asset products. These are bigger customers with longer implementation cycles, more stakeholders and higher contract values than the crypto-native exchanges we grew up with.
You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them.
Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them.
You are also the technical point of contact for your customers. Enterprise conversations get technical early, and you should be able to sit with a customer’s integration team and be useful without a Solutions Engineer in the room. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background.
Within a year you are successful if…
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Net retention across your book has grown, and you can name the renewals and upsells that did it
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You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
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Your customers are live and ramping volume, with their executive sponsors still engaged
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Customers come to you first, on their compliance programme and on their commercial relationship with us