The IT Generalist (Tier 2 Helpdesk) provides advanced technical support across a wide range of systems, applications, and infrastructure. This role serves as the escalation point for Tier 1 technicians, resolving complex issues, maintaining core IT systems, and ensuring reliable day‑to‑day operations for end users. The ideal candidate is a versatile problem‑solver with strong troubleshooting skills, excellent communication and custom service, and the ability to work independently in a fast‑paced environment. Reports directly to IT Director. This role is in-person at our corporate office in Burr Ridge, IL.
Benefits
Schedule: Monday-Friday (8:30am-5pm); on call requirement once every 3 weeks
Specific Duties
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Resolve escalated incidents related to hardware, software, networking, and user accounts.
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Troubleshoot issues involving Windows 11, Microsoft 365, VPN, printers, and line‑of‑business applications.
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Provide remote and on‑site support for end users.
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Complete new user logins and terminations.
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Complete new user training.
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Familiar with internet service providers and service set up for the opening of new office locations
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Participate in patching, security, and system hardening efforts leveraging RMM tools configuration baselines
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Assist with IT projects, documentation, upgrades, and deployments
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Monitor refrigeration temperatures.
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Adhere to HIPAA and PCI security standards
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Follow least-privilege access controls and secure configuration practices
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Participate in security awareness and incident response procedures
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Other duties and tasks as assigned.
Requirements
Education and Relevant Job Experience:
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Associate’s or Bachelor’s in IT preferred.
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Minimum of 3-4 years of help desk experience.
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Comfortable in fast-paced, multi-site environments
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On-call coverage
Physical Requirements:
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Ability to use a computer and telephone
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Requires prolonged sitting
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Ability to lift and move 50 lbs
Benefits
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Health Insurance
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Dental insurance
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Vision insurance
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Disability insurance
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Life insurance
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Paid time off
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401(k)- Profit Sharing
Salary
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$68,000-$75,000/year
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