Senior Officer/Officer, Specialist, Operations, Account Services, Corporate Banking Group Operations
LocationKwun Tong
Work modeon-site
Typefull-time
DepartmentOperations
Company size10,000+ people
First seen1w ago
Last seen4d ago
About the company
Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibility
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Perform customer setup and maintenance for internet enterprise banking services with accuracy and timeliness
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Provide 2nd level client services. Handle customer complaints and resolve / escalate problems in an efficient manner
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Handle the day-to-day operations. Perform checking on work done, reconciliation of General Ledger accounts, preparation of transaction and miscellaneous reports, etc.
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Comply with statutory rules and Audit / Risk Management guidelines. Report any suspicious / outstanding transaction or incident to supervisor, Department Head and other relevant parties
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Participate in UAT for new enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing
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Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job related training, etc.
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Handle regular and ad hoc tasks as designed by supervisor and Department Head
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Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if requiredRequirement
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Degree or related Diploma are preferred
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At least 2 years of relevant working experience in banking operations and practices
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Good knowledge and experience of banking operations and account services processing
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Cash products’ knowledge and Operational skills
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Accuracy and thoroughness in work
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Good senses of risk control and management
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Result and customer service oriented
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Self-motivated with good analytical mind and problem-solving skills
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Good team player, supportive and flexible to take up departmental tasks
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Good PC knowledge and skillsApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.